The player from Austria is dissatisfied with the casino's RTP (Return to Player). We wouldn't be able to provide all this. Leo vegas have offered deposit refund which I am not happy with. As a responsible gaming company, we at LeoVegas offer you the right tools if you need help to control your gambling. We rejected the complaint because the player didn't respond to. I gambled with my own money and won, I didnt accept any bonus and was unaware. Could you give me your player details so i can investigate further? Feel free to email. The player struggles to withdraw her winnings due to issues with the verification of her payment. What happened is that I ended up winning a bonus and was at and I went to withdrawl and I have muchbetter and this is suppose to allow me. It is an international casino portal, highly appreciated by thousands and even. LeoVegas is neither a scam nor a way to cheat people on money. They told me I could only. Bet e, got a e free bet, bet that and won. The casino didn't give us a clear statement. . Asked livechat if it was available to withdraw and they confirmed it. I feel like they are trying to do everything possible not to honour my win, as they never asked for anything before this but now I actually won. Hi There, Sorry to hear that you are having issues with your withdrawal.